Scope
These terms govern use of PRENIO’s public website and software. A restaurant’s subscription, implementation or managed services may also be governed by a separate signed agreement.
Accounts and acceptable use
You must provide accurate information, protect account credentials and use the service only for lawful restaurant operations. You may not probe, disrupt, reverse engineer, misuse guest information or attempt to access another organisation’s data.
Reservations
Restaurants control their availability, policies and guest experience. PRENIO supplies the technology but is not the restaurant and does not guarantee service, menu availability or acceptance of a booking beyond the status shown to the guest.
Payments and external providers
Live payment, messaging and third-party integrations are available only when explicitly connected. Provider terms may also apply. Features shown as prepared, sandbox or credentials required must not be treated as live.
Meta (Facebook) integration and Marketing Intelligence
Authorisation. A restaurant may connect its own Meta business assets to PRENIO. Only a person authorised to act for the restaurant and for those Meta assets may connect them. By connecting, the restaurant authorises PRENIO to access the selected Business Portfolio, Facebook Page and ad account with the read-only permissions shown in the Meta dialog, and to store the advertising performance data described in our Privacy Policy.
Read-only access. PRENIO uses Meta access only to read advertising performance and identify the selected assets. PRENIO does not create, edit, pause or delete campaigns, ad sets or ads; does not change budgets, bids or schedules; does not access billing, invoices or payment methods; and does not publish or edit Page content. The restaurant remains responsible for its Meta accounts, its advertising and its compliance with Meta’s terms and policies.
Stored performance data. PRENIO stores daily advertising performance metrics for the selected ad account, which may include account, campaign, ad set and ad level data. PRENIO uses them for the restaurant’s dashboard and for Marketing Intelligence reporting provided to that restaurant by authorised PRENIO staff. PRENIO does not use one restaurant’s data for another, does not sell it and does not use it for its own advertising.
Disconnect. The restaurant may disconnect Meta at any time in PRENIO under Settings → Integrations → Meta. Disconnecting stops future syncing and removes PRENIO’s stored access credentials. Removing PRENIO in Meta also stops PRENIO’s access, but data already stored is only scheduled for deletion once Meta is disconnected in PRENIO or deleted as described below.
Retention and deletion. After a disconnect in PRENIO, stored Meta Marketing Intelligence data is retained for 365 days and then deleted automatically. The restaurant may permanently delete it earlier at any time with Delete Meta data (Settings → Integrations → Meta) or by emailing hello@prenio.net. If Meta is still connected, Delete Meta data also disconnects it. Deleting data in PRENIO does not change any ads, campaigns, budgets or settings in Meta.
Availability. The integration depends on Meta’s platform. If Meta changes, limits or withdraws access, PRENIO may suspend the integration. Meta’s own terms continue to apply between the restaurant and Meta.
Availability and liability
We work to provide a secure and reliable service, but maintenance, provider outages and events beyond reasonable control may affect availability. Nothing in these terms excludes liability that cannot legally be excluded.
Contact
Questions about these terms can be sent to hello@prenio.net.